Shipping is calculated based on the total order weight including packaging.
Deliveries made to areas outside the contiguous 48 USA states will cost more. Customers must contact the company before placing an order if shipping is required to these areas.
There are additional charges for deliveries made to residential addresses, which include home-based businesses that do not have commercial zoning.
If lift gate service is required, there may also be additional charges for this service. Customers should contact the company first with their needs so that an accurate quote can be given including all potential fees and service charges.
We have 8 warehouses across North America and partnerships with all of the major shipping carriers.
If you prefer to arrange your own freight please request all Shipping sizes and Zip Code of the correct warehouse.
If you prefer to pick up your products, you can make arrangements by calling Fortis HD customer service at 888-608-6188.
For delivery in the US, expect 1–3 business days. For delivery in Canada, expect 5–7 business days. Rural areas will require more time.
Order Cancellation Policy
If you cancel your order with Fortis HD before it leaves the warehouse, there will be no fees and you will be refunded within one business day.
If an order is canceled after it has shipped from the warehouse, the customer will be responsible for all return freight charges and a 25% restocking fee.
The balance of our refund will be returned to you within one business day.
Before ordering OEM alternate parts from Fortis HD, customers are strongly encouraged to know the size and type of parts they need for their equipment to avoid any problems with product returns. Providing Part Number off of Existing Tracks and full Model and Serial Number of Unit is suggested.
If customers have doubts or questions about what tracks, tires, or parts are best suited for their equipment, they can ask one of Fortis HD product experts for guidance before ordering.
If a customer wants to return their product, they must contact customer service and notify them of the intent to return before sending back the product. Please call 888-608-6188 to arrange returns.
The product must be unused, in brand new condition and intact in its original packaging. The product must be returned within 30 days from when it was invoiced.
All accepted returns will be subject to a 25% restocking fee.
All shipping, handling, duty, tax, and fuel fees are the responsibility of the customer returning the merchandise.
Ensuring the right product fitment prior to ordering is highly advisable and will prevent unnecessary cost and hassle for all parties.
Defective or Missing Merchandise Policy
If any items are faulty or missing parts/components, immediately email partsupport@FortisHD.com or call Fortis HD customer service at 888-608-6188 to initiate the claim process.
Return freight is the responsibility of the customer, pending claim investigation.
If the manufacturer’s defect claim is approved, all shipping and related fees will be credited to the customer by Fortis HD.
Customers have 14 days from receipt of shipment to file a defective parts claim.
Shipping Damages Policy
Keep all packaging and paperwork if products appear damaged upon receipt. Submit detailed photos showing all damage to partsupport@FortisHD.com or call 888-608-6188 immediately to initiate a shipping damage claim.
We will need photos along with the original documentation and packaging for the shipping intermediary’s investigation.
Upon approval of the claim, we will ship out the replacement product(s) at no cost to you.
If the claim is denied, we are unable to offer a refund.