This page covers how we handle shipping, cancellations, returns, damaged and defective items, and warranty coverage across everything we sell. Plain terms, written to be fair to a working shop. Read the section that fits your situation, or reach out and we will point you to the right one.

1. SHIPPING

• Free shipping on all orders over $150.
• Deliveries to areas outside the contiguous 48 states cost more. Contact us before ordering if you ship to those areas.
• Residential addresses, including home-based businesses without commercial zoning, may carry additional delivery charges.
• If you need lift gate service, additional charges may apply. Contact us first so we can give you an accurate quote, including any fees and service charges.
• We ship from 3 warehouses across North America and work with all major carriers.
• Prefer to arrange your own freight? Ask us for the shipping dimensions and the ZIP code of the correct warehouse.
• Prefer to pick up your order? Call 888-608-6188 to arrange it.
• Rubber tracks typically arrive in 3 to 5 business days in the United States and 5 to 7 business days in Canada.
• Tools and shop supplies vary by brand and warehouse. Many orders arrive in 3 to 7 business days, and some take 7 or more, especially for rural addresses or during high-volume periods. During peak demand, please allow up to 10 to 14 days for tool delivery so we can ship in full and in good condition.
• For orders shipping to Canada, shipping is not included at checkout. After you order, we calculate the cost from the destination, weight, and size, then contact you for approval and bill it separately. Placing a Canadian order means you agree to this.

2. ORDER CANCELLATION

• Cancel before your order leaves the warehouse, and there are no fees. We refund you within one business day.
• Cancel after it has shipped, and you are responsible for the return freight and a 25% restocking fee. We refund the balance within one business day.

3. RETURNS AND REFUNDS

Returns are for items you no longer need or that did not fit. Defects and shipping damage are handled separately in the sections below.

• Before ordering replacement or alternate parts, confirm the size and type you need. For tracks and undercarriage, have the part number off your existing tracks and the full model and serial number of the unit. Not sure? Ask one of our product experts before you order.
• To return an item, contact us first at 888-608-6188 and tell us it is coming. Do not ship anything back before you reach us.
• The product must be unused, in brand new condition, and intact in its original packaging. Returns must reach us within 90 days of the invoice date.
• Accepted returns are subject to a 25% restocking fee.
• Shipping, handling, duty, tax, and fuel fees on a return are the responsibility of the customer sending it back.
• We issue refunds to the original payment method. Confirming fitment before you order saves everyone the cost and hassle of a return.

4. DEFECTIVE OR MISSING ITEMS

This covers every product we sell, whatever the brand. Tekamo tools also carry the 30-day replacement in Section 6, and ongoing warranty coverage for other manufacturers' tools is in Section 7. If anything arrives faulty or incomplete, start here.

• If an item is faulty or arrives with missing parts or components, email parts@fortishd.com or call 888-608-6188 right away to start a claim.
• File within 14 days of receiving your shipment.
• Return freight is the customer's responsibility while we investigate. If the defect claim is approved, we credit all shipping and related fees back to you.

5. SHIPPING DAMAGE

• If anything looks damaged upon arrival, keep all packaging and paperwork.
• Send clear photos showing all the damage to parts@fortishd.com or call 888-608-6188 right away to open a shipping damage claim.
• We need the photos, the original documentation, and the packaging for the carrier's investigation.
• Once the claim is approved, we ship replacements at no cost to you. If a claim is denied, we cannot offer a refund on the damaged item.
• Orders that cross an international border may be subject to duties and customs fees set by the destination country. Those fees are the recipient's responsibility, and we cannot control or refund them.

6. THE TEKAMO TOOL WARRANTY

We build tools to get beaten on. When one of ours fails because we got the materials or the build wrong, we make it right. That is the whole promise, and here is exactly how it works.

Coverage at a glance

What you bought	How long it is covered
Every Tekamo product	30-day replacement
Air hammers, impact wrenches, needle scaler	2-year limited
Impact sockets, wrench extenders, scissors, hammers, scraper bodies	Limited lifetime
Bits, chisels, pin drivers, adaptors, service parts	90-day defect

The coverage, in detail

30-day replacement, every product. If any Tekamo tool arrives dead or fails within 30 days of landing on your bench, we replace it. Send us a photo or a short clip of the problem, along with your order number. In most cases, we ship a replacement, and you keep working. No long diagnosis, no runaround.

2-year limited warranty on Tekamo air tools. Air hammers, impact wrenches and the needle scaler are covered against defects in materials and workmanship for 2 years from the date you bought them.

Limited lifetime warranty on Tekamo sockets and hand tools. Impact sockets, wrench extenders, shop scissors, hammers and scraper bodies are covered against defects in materials and workmanship for the useful life of the tool. Useful life means the normal working life of that tool, as determined by Tekamo. This covers defects. It does not cover a tool worn out from years of honest work.

90-day defect warranty on bits, chisels, pin drivers, adaptors and service parts. These are working parts that get used up on the job. We cover them against defects for 90 days. We do not cover them wearing out, chipping, or breaking from normal use, because that is what they are built to do.

How to make a claim

1. Have your order number ready. If you bought directly from us, we can usually find it for you.
2. Send a photo or a short video of the problem, along with your order number, to the warranty email for your region, listed just below.
3. We review it, usually fast. If it is covered, we repair the tool, replace the tool, or replace the failed part, whichever gets you back to work quickest. If none of those fit, we issue a refund or store credit. We choose the remedy.

Send your claim to the warranty team for your region:

United States and Canada	warranty@fortishd.com
Australia	warranty@fortishd.com.au

What is covered

Defects in the materials we chose and the way the tool was built, within the coverage period for that product.

What is not covered

• Normal wear and tear, including a consumable or wear part reaching the end of its working life.
• Damage from running an air tool above its rated pressure, or on unclean, unregulated or unlubricated air.
• Damage from skipping the lubrication and care steps in the tool manual.
• Misuse, abuse, accidents, drops, or using a tool for a job it was not built for.
• Any change to the tool, or a repair by anyone other than us or someone we authorize.
• Damage caused by an accessory or bit that is not suited to the tool.
• Cosmetic wear that does not affect how the tool works, including scuffs, finish wear, and discoloration.
• Rust or corrosion from storage.
• Tools bought from a seller we did not authorize.
• Loss or theft.

The ground rules

This warranty covers the original purchaser and does not transfer to a new owner. It applies to tools purchased from a seller we have authorized. This is a limited warranty. It gives you specific rights, and you may also have other rights under the consumer laws where you live, which this warranty does not take away.

For customers in Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

7. PRODUCTS FROM OTHER MANUFACTURERS

Some products sold through Fortis HD are built by other manufacturers, including brands such as Mueller Kueps, Ko-ken, GripEdge, IPH, TekTon, and others. These products are covered by the manufacturer's own warranty, and the manufacturer's published warranty terms govern. Coverage and duration vary by brand and product.

Consumable items designed to wear out or be used up in normal use, such as cutting discs, sanding pads, and similar wear parts, do not carry a warranty.

If any product arrives defective, damaged, or missing parts, that is on us. Contact us within 14 days under Sections 4 and 5, and we will make it right directly.

For warranty issues after that, email parts@fortishd.com or call 888-608-6188 with your order number and a photo or short video of the problem. We will help you file the claim with the manufacturer and stay on it until you have an answer.

8. CANADIAN CUSTOMERS

• Orders shipped to Canada may be subject to brokerage fees, duties, and taxes on arrival. These are not included in your order total and are the recipient's responsibility.
• Customs processing can add delays. Please factor that in when you order.
• All prices are in United States dollars. Be aware of currency conversion rates and any fees your bank or card issuer may charge.
• Because these orders cross the border, the returns and exchange process for Canadian customers may differ from the standard process above. Contact us, and we will walk you through it.

9. SALES AND PROMOTIONS

1. Minimum purchase. Promotional discounts apply only to orders that meet or exceed the stated threshold, calculated on the product total before taxes and shipping.
2. Order modifications. Orders cannot be modified once placed. Make sure your order meets all requirements before you check out.
3. Returns and exchanges. Sale items are subject to the standard return and exchange policy above. If a return drops the original order below the discount threshold, the discount is forfeited.
4. Combining offers. Promotional discounts cannot be combined with other promotions unless we state otherwise.
5. Availability. Sale items are first come, first served. If an item is out of stock, you can still order it at the sale price on backorder. We will share an estimated restock date, but delivery timing is not guaranteed.
6. Payment. Sale purchases must be made through our approved payment methods.
7. Shipping. Shipping during a sale can take longer due to demand, and expedited shipping is not guaranteed.
8. Amendments. Fortis HD may modify, cancel, or limit any sale without prior notice.
9. Acceptance. Placing an order during a sale means you agree to the sale terms.

10. HOW TO REACH US

Customer service and returns	888-608-6188
Phone orders	855-516-0692
Tekamo tool warranty claims	warranty@fortishd.com (US and Canada) | warranty@fortishd.com.au (Australia)
Other manufacturers' warranty claims	part@fortishd.com
Parts, tracks, defects and damage	parts@fortishd.com
Mailing address	4503 N Stahl Park, STE 105, San Antonio, TX 78217, United States

This warranty is provided by Tekamo Group Inc. Tekamo tools are sold and supported through FortisHD. Warranty claims: warranty@fortishd.com in the United States and Canada, warranty@fortishd.com.au in Australia.